Last updated: [24/05/2018]

This is the cookie policy of Emerald Contact Centre. (“ECC”). If we change our cookie policy, we will notify you of those changes here.

 

What are cookies?

As is common practice with almost all professional websites, this Website uses cookies and other tracking devices to improve your experience.  Cookies, which are tiny pieces of data downloaded to your computer or mobile device, are essential to the effective operation of our Website, and if you are a subscriber of our paid services, for you to view the members’ only content. Cookies on this Website also help to tailor the products and services offered and advertised to our customers on this Website and elsewhere.

Cookies set by us are called “first party cookies”. Cookies set by parties other than us are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the Website (such as advertising, interactive content and analytics). The third parties that set these third party cookies can recognise your computer both when it visits the Website in question and also when it visits certain other websites or services.

Cookies can’t harm your computer and they don’t identify individual users. This page describes what information they gather, how we use it and why we sometimes need to store these cookies.

We will also share how you can prevent these cookies from being stored although this may downgrade or ‘break’ certain elements of the Website’s functionality.

For more general information on cookies, see this article on HTTP cookies.

 

How we use cookies

We use cookies for a variety of reasons detailed below.

Also, from time to time we test new features or offers and make subtle changes to the way that the Website is delivered. When we are testing new features, test cookies may be used to ensure that you receive a consistent experience whilst on the Website and to allow us to understand which optimisations our users appreciate the most.

We also use social media buttons and/or plugins on this Website that allow you to connect with your social network in various ways. For these to work social media websites including Facebook, twitter, google+, and stumble upon, will set cookies through our Website which may be used to enhance your profile on their website or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this Website. It is recommended that you leave on all cookies if you are not sure whether you need them or not, in case they are needed to provide a service that you use.

 

The cookies we set

When you submit data to us through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience we provide the functionality to set your preferences for how this Website runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page on the Website.

The specific types of cookies served through our Website are described below: