Discover the world of ECC

Emerald Contact Centre

Emerald Contact Centre

People talking to People

People talking to People

People Development

People Development

In-house developmental program

In-house developmental program

Who Are We

Our Story So Far...

We provide customer care and sales for a range of financial, health and travel publications.

Together with our sister company in the US (TCC Maryland LLC) we support a range of clients based in the US and Europe.

ECC initially started in temporary offices in Waterford in March 2015 with just 6 agents, and since then have grown steadily to just under 100 today. Our plan for the next few years is to continue with that growth.

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Work With Us

People Development

To better support and understand our clients’ needs and businesses, everyone irrespective of their role, is trained on our clients CRM by our in-house training team.

We operate on a continual learning model, sample calls from each agent are listened to weekly so our supervisors can work with the agents to continually improve and keep up-to-date on our client’s products.

We partner with our local 3rd level facility to further educate our employees on industry recognised qualifications.

We have an in-house developmental program to support and develop people in our organization. Since we introduced the program all our graduates have progressed onto roles that are more senior level positions.

People Talking to People

People Talking to People

We train our agents to listen to our clients’ customer, and work with them on resolving their query 1st time, every time.

Clients

Clients

We provide customer care and sales for a range of financial, health and travel publications.

 

Daily interaction with Clients

Daily interaction with clients on their customers opinions and general feedback on their current promotions.

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Feedback

Feedback

Our agents feedback their experience to our clients in frequent client focus groups.

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Connect

ECC is expanding

ECC is expanding, and we’ve got some exciting roles just waiting for the right candidate. If you think you’ve got what it takes, please upload your CV now.

Address

Woodlock house
Co. Waterford, Ireland

Linkedin

Email

employment@emeraldcontactcentre.ie