Emerald Contact Centre (ECC) is a unique contact center, based in Waterford City, focused on providing superior customer service support and building strategic partnerships with our clients. Our clients provide networks of health and investment information to our customers around the world, who are part of The Agora Companies. Customers can purchase supplements & health products, books, newsletters, attend seminars and receive free electronic newsletters on topics of interest to them.
We now have a vacancy for a permanent full time Shift Supervisor / Specialist Manager within our team. The primary responsibility of this role is to manage the Contact Centre in order to deliver on quality and efficiency metrics, coach, develop Customer Solution Specialists (CSS), and manage the day-to-day operations of the Contact Centre.
This Supervisor will work on a rotation ranging from 2pm to 1am Monday to Friday.
Requirements & Competencies:
An excellent package is available for this role including but not limited to Competitive Salary and Employer Pension Scheme,
Interested and qualified applicants please submit CV and cover letter to Emma Reynolds HR Director – firstname.lastname@example.org
Customer Solutions Specialist
Emerald Contact Centre (ECC) based in the Waterford Business Park, Cork Rd, Waterford, is focused on providing superior customer service support for our clients. Our clients provide networks of health and investment information to our customers around the world. Customers can purchase supplements & health products, books, newsletters, attend seminars and receive free electronic newsletters on topics of interest to them. ECC employs people who are incredibly driven and passionate about providing outstanding service to the customer.
Our Customer Solutions Specialists are responsible for providing quality customer sales and service via phone by utilizing exceptional communication skills.
Strong attendance, performance and adherence to policies are not a desirable, they are an essential here. We take this seriously. In return, we can offer a relaxed environment, supportive managers, open door policy, along with a competitive salary, pension scheme, free onsite car parking, employee reward incentives and many employee wellbeing initiatives.
Hours of work for full time roles will be across 5 days ranging from 1pm start to 12am finish. Part time roles are available and can be across 3-4 days per week.
What you will be doing:
What we need from you:
We have part time & full time positions open
Send your CV to email@example.com
Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. Emerald is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.